The performance of the corporate travel services sector in Australia has seen a significant improvement post the pandemic. With several bookings and queries for major commercial cities like Brisbane picking up, even corporate travel in Brisbane is picking up.
But how can you track out a corporate travel company that can accommodate your needs? A corporate travel agency or travel management firm is a service provider that organises travel for your business. They guarantee that your workers’ travels go well and offer them customer service around the clock. Typically, they send you one or two travel specialists (agents) to help your staff make the necessary travel arrangements per company policy. Here are some tips to help you filter out your options:
Individualised Customer Service: There is no ‘one glove fits all’ approach with your travel-work itinerary. Find out if the travel agency provides round-the-clock assistance. They should be reachable through various channels and in various languages, particularly during a problem or mishap. It can save you tremendous hassle if the communication channels are clear and widespread.
Another thing you should look for is if they will assign you a personal travel agent who is familiar with the needs of your employees and can provide them with the best alternatives in the event of trip reservations, particularly rebookings and cancellations. They should be able to respond to questions about the trip quickly and accurately. You may read online customer reviews to learn more about their customer service or reviews on their corporate website.
Simple Booking Process: Travel businesses frequently use email and phone calls when communicating with staff members and making trip reservations. However, modern workers don’t want to waste time making repeated phone calls or email exchanges. Employees and travel managers should be able to log in and make customised work travel arrangements. The technology should also enable collaboration so that the process can be completed. It should be simple for the travel managers to change or cancel employee reservations. Today, many award-winning and recognised Brisbane corporate travel agencies create tailored itineraries by combining travel, work and technology to ensure you have the best experience possible.
Local Nexus/Reach: Choose a travel agent with experience in your area while conducting your research. For instance, if most of your business travel is domestic, you wouldn’t want a travel company with several locations worldwide. On the other hand, if your employees often go abroad, think about employing a well-known travel agency so that you can get the necessary experience. You may also search for one that focuses on travel for businesses in your sector. Many agencies specialising in corporate travel in Brisbane have a vast network of collaborators to smoothen your experience.
Summing Up: It’s challenging to condense the range of services business travel firms offer because there are many distinct kinds. Large businesses may provide customer service in various languages but charge for each call. Smaller businesses may be difficult to reach after hours and may not speak as many languages, but they may price a higher monthly rate that covers all demands. So, make informed choices and save yourself from rude shocks and hiccups while on your business trip. Equipped with these tips, you can be sure of getting a bang for your buck and nailing your official trip.